This lets your chatbot greet users automatically when they visit your website.
It helps start conversations early without waiting for users to click the chat.
Steps #
- Choose an agent in the dashboard
- Go to Edit
- Open Messages & Notifications
- Find Auto-greet Users
- Turn the toggle ON
How it works #
- Your Intro Message is shown automatically
- Appears when a user lands on your website
- No need for the user to open the chat manually
When to use #
- Landing pages
- Lead generation campaigns
- High-intent pages (pricing, demo, signup)
Important Notes #
- Requires an Intro Message to be set
- Works well with Open by Default (optional)
- Keep the message short to avoid overwhelming users
Tips #
- Keep it clear and inviting
- Guide users on what to do next:
- “Ask me anything about our product”
- “Need help choosing a plan?”
Next, visit your website and check how the greeting appears to new users.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
