Embedding the Chat Widget 

This guide shows you how to add your HighEngage chatbot to your website so visitors can start chatting. 

Once added, your agent can answer questions, capture leads, and support users in real time. 

Basic Embed (Required)  #

This is the standard setup for all websites. 

Steps 

1. View your agent in the dashbboard 

2. Go to edit 

3. Click Embed Preview  

4. Copy the script code  

5. Paste it before the </body> tag on your website  

6. Publish your site  

Your chatbot will now be live on your website. 

Authenticated Embed (Optional)  #

Use this only if your website or app has logged-in users. 

It allows your chatbot to: 

• Identify users  

• Use user-specific data  

• Perform secure actions  

How it works  #

• Your backend generates a JWT token for the logged-in user  

• The token is passed while loading the chatbot  

• The chatbot recognizes the user automatically  

Important Notes  #

• Basic embed is required for the chatbot to work  

• Authenticated setup is only needed for logged-in experiences  

• If the chatbot is not visible:  

• Add your domain in Security → Allowed Domains  

Next, open your website and confirm the chatbot is loading correctly. 

If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.