This lets you show a confirmation message after a user submits their details.
It reassures users and tells them what happens next.
Steps #
- View your agent in the dashboard
- Go to Edit
- Open Lead Capture
- Find Thank You Message After Information Collection
- Turn the toggle ON
- Enter your message
(Example: “Thanks! Our team will get in touch shortly.”)
How it works #
- Shown after all required fields are completed
- Appears directly in the chat
- Confirms successful submission
When to use #
- Reassure users their details are received
- Guide next steps (call, email, meeting)
Important Notes #
- Shown only after lead capture is completed
- Keep it short and clear
- Match the tone to your use case
Tips #
- Add a clear next step:
“Our team will contact you within 24 hours.”
- Keep the tone friendly and professional
Next, use Preview to see how your thank-you message appears after lead submission.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
