Chat Messages & Interaction Settings
Configuring Message-Level Avatar
Last Updated: June 4, 2026This explains how your agent’s avatar appears in chat messages. The same avatar is used across the chat to keep the experience consistent. How it works How to update it What users see Important Notes Tips Next, use Quick Preview to see how the avatar appears in chat messages. If you have any questions, concerns, or need...
Automatically Restarting Chats After Inactivity
Last Updated: June 4, 2026This automatically resets the chat when a user is inactive for a while. It ensures new conversations start fresh instead of continuing outdated context. Steps How it works What users experience When to use Important Notes Tips Next, test your chatbot by leaving it idle and returning to see how the session resets. If you...
Allowing Users to Restart Chats
Last Updated: June 4, 2026This allows users to start a fresh conversation with your AI agent. It’s useful when users want to ask something new without continuing the previous context. Steps How it works What users experience When to use Important Notes Tips Next, open your chat widget and try restarting a conversation to see how it behaves. If you have any questions, concerns,...
Setting Message Character Limits
Last Updated: June 4, 2026This explains how long your messages can be in different parts of your agent setup. Knowing these limits helps you avoid errors while saving and keeps responses clear for users. Steps Where limits apply Question character limit Where to manage this Important Notes Tips Next, review your existing messages and adjust them for better readability. If you have any...
Changing Prompt Display Position
Last Updated: June 4, 2026This lets you control where example questions and suggestions appear in the chat. It helps you decide how visible and interactive your prompts should be. Steps Options explained Prompt Bar (Default) Best for simple guidance. Floating in Chat Best for guided or conversion-focused flows. Important Notes Tips Next, use Quick Preview to see how the display position...
Adding Custom Links to Chat
Last Updated: June 4, 2026Adds clickable links inside the chat for quick access to pages like FAQs, docs, or contact. Steps How it works When to use Important Notes Tips If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Making Example Questions Disappear After First Message
Last Updated: June 4, 2026This hides suggested questions after the user sends their first message. It keeps the chat clean once the conversation has started. Steps How it works When to use Important Notes Tips Next, use Quick Preview to confirm the questions disappear after the first message. If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Adding Example Questions to Guide Users
Last Updated: June 4, 2026This lets you show suggested questions in the chat so users know what to ask. It helps users get started quickly and keeps conversations on track. Steps How it works Important Notes Tips Next, use Quick Preview to see how the questions appear in your chat. If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Changing Time Format in Chat
Last Updated: June 4, 2026This lets you control how time is shown in chat messages. Choosing the right format makes timestamps easier to read for your users. Steps How it works When to use Important Notes Next, use Quick Preview to check how timestamps appear in your chat. If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Enabling Automatic Greetings
Last Updated: June 4, 2026This lets your chatbot greet users automatically when they visit your website. It helps start conversations early without waiting for users to click the chat. Steps How it works When to use Important Notes Tips Next, visit your website and check how the greeting appears to new users. If you have any questions, concerns, or need...
Customizing the “No Data Found” Response
Last Updated: June 4, 2026This lets you control what users see when your AI can’t find a relevant answer. A clear fallback message helps guide users instead of ending the conversation. Steps When this is used Important Notes Tips Example: “I don’t have that info yet. You can ask about pricing, features, or contact our team.” Next, test your agent in Preview by asking a question...
Setting the Intro Message
Last Updated: June 4, 2026This lets you define the first message users see when the chat opens. A good intro message helps users understand what they can ask and encourages them to start the conversation. Steps How it works When to use Important Notes Tips Next, enable Auto-greet Users to show this message automatically. If you have any questions, concerns, or need...