This allows users to start a fresh conversation with your AI agent.
It’s useful when users want to ask something new without continuing the previous context.
Steps #
- View your agent in the dashboard
- Go to Edit
- Open Messages & Notifications
- Find Advanced settings
- View restart chat prompt
- Turn the toggle on
How it works #
- Users can reset the current chat
- Previous conversation context is cleared
- The agent starts from the beginning
What users experience #
- Chat returns to the initial state
- Intro Message is shown again (if enabled)
- No previous messages are used
When to use #
- Users want to ask a new question
- Conversation becomes irrelevant
- Restarting a flow (support, booking, etc.)
Important Notes #
- Restart clears conversation context completely
- Does not affect saved data (leads, tickets, etc.)
- Works instantly from the chat interface
Tips #
- Use a clear Intro Message to guide restarted chats
- Combine with Example Questions for a better experience
Next, open your chat widget and try restarting a conversation to see how it behaves.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
