This automatically resets the chat when a user is inactive for a while.
It ensures new conversations start fresh instead of continuing outdated context.
Steps #
- View your agent in the dashboard
- Go to Edit
- Open Messages & Notifications
- Find Advanced settings
- View auto- restart chat after inactivity
- Turn the toggle on
How it works #
- If the user stops responding, the chat becomes idle
- After a set period, the session is treated as ended
- When the user returns, a new chat session starts
What users experience #
- Previous conversation is not continued
- Chat starts fresh
- Intro Message is shown again (if enabled)
When to use #
- Support scenarios with many users
- Lead generation flows
- When you want to avoid outdated context
Important Notes #
- Inactivity timing is handled automatically
- Past conversations are still stored in Inbox
- New session means no previous context is used
Tips #
- Use a helpful Intro Message for returning users
- Combine with Auto-greet Users for a smoother experience
- Keep flows simple so users can easily restart
Next, test your chatbot by leaving it idle and returning to see how the session resets.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
