Troubleshooting & Best Practices
Chat Widget Not Loading on My Website
Last Updated: June 4, 2026Your chatbot is not appearing on your website. This is usually caused by embed issues, domain restrictions, or caching. 1. Check if the script is added correctly Fix: 2. Domain not allowed Fix: 3. Agent is not enabled Check: 4. Website not refreshed Fix: 5. Script blocked by browser or errors Fix: 6. Wrong placement...
Human Escalation Not Working
Last Updated: June 4, 2026Your chatbot is not handing the conversation to a human when expected. This is usually due to missing triggers, disabled settings, or notification issues. 1. Check if Human Assistance is enabled View your agent → edit → Human Handover Make sure: 2. No escalation trigger configured Escalation won’t happen unless a trigger is set. Check if at least one is...
Lead Capture Not Triggering
Last Updated: June 4, 2026Your chatbot is not asking for user details during the conversation. This usually happens due to trigger settings or field configuration. 1. Check the trigger setting Fix: 2. Not enough user messages Important: Only user messages are counted. Example: Fix: 3. Lead fields are not enabled Check If none are enabled → nothing will trigger Fix: 4. Conversation...
Refresh Agent Not Updating Responses
Last Updated: June 4, 2026You clicked Refresh Agent, but your AI is still giving old or unchanged answers. This usually happens when the update didn’t apply correctly, or the data isn’t what the AI needs. 1. Check if data moved to “Trained” If it’s still in New: Only Trained data is used by the AI. 2. Verify your changes Common issue: The data was refreshed, but nothing actually changed. Check: 3. Re-crawl...
My Website Crawl didn’t Work
Last Updated: June 4, 2026Your website’s content was not fetched correctly, so your AI can’t use it. This is usually caused by URL issues, access restrictions, or crawl settings. 1. Check the URL What to verify Fix: 2. Page is not publicly accessible Problem Fix: 3. Wrong crawl scope selected Check your option Fix: 4. Website blocks crawlers Problem Fix: 5. JavaScript-heavy pages Problem Fix: 6....
AI Is Giving Incorrect Answers
Last Updated: June 4, 2026Your AI is responding, but the answers are wrong, incomplete, or not aligned with your content. This usually comes down to data quality, missing context, or prompt settings. 1. Check your data quality What to look for Fix: 2. Add precise answers using Q&A When AI is inconsistent Fix: This ensures that the AI gives the correct response...
Why My AI Agent Is Not Answering Questions
Last Updated: June 4, 2026If your AI isn’t responding properly, it usually means data isn’t trained, settings are misconfigured, or the question is outside your scope. Use this checklist to quickly fix it. 1. Data is not trained Check this first If yes: Click Refresh Agent Why this matters AI only answers from Trained data. 2. No relevant data exists What to check If not: Add relevant content and click Refresh...