Training Your AI Agent (Knowledge Base)
Fixing AI Answers When Data Is Incorrect
Last Updated: June 4, 2026This helps you correct wrong or missing answers so your AI improves over time. Instead of retraining everything, you can fix specific responses directly. When to use Steps The correction moves to Approved What happens next Ignore a correction (optional) If the item is not relevant: Important Notes Tips Next, go to Preview and test the same question to confirm...
How the “Refresh Agent” Training Process Works
Last Updated: June 4, 2026This applies all your data changes so your AI starts using the latest content. Without this step, your agent will continue using old or unchanged data. When to use it Click Refresh Agent after you: What happens on refresh When you click Refresh Agent, the system: After this, the AI responds using updated content. Where to find it Key rule ...
Understanding Data States: New, Trained, Removed
Last Updated: June 4, 2026This helps you understand how your data is used by the AI and when changes actually take effect. It ensures you know exactly what your agent can (and cannot) answer from. The three data states New Example: uploaded file, added URL, or created Q&A Trained Only Trained data is used by the AI Removed How data moves between states ...
Using Google Drive as a Data Source
Last Updated: June 4, 2026This lets your AI agent learn from files stored in your Google Drive. It’s useful when your documents are already organized in Drive and you want to use them without uploading again. Steps Your files will appear under New Train the data To make the files usable: Click Refresh Agent After this: Important Notes Tips Next, go to Preview and test if your...
Creating Custom Q&A for Your Agent
Last Updated: June 4, 2026This lets you define exact answers for specific questions your users ask. It’s useful when you want full control over responses like FAQs, pricing, or policies. Steps 6. Click Add Q&A Your Q&A will appear under New Train the Q&A To make it active: Click Refresh Agent After this: When to use Important Notes Tips Next, go to Preview and test...
Re-Crawling Website Data
Last Updated: June 4, 2026This lets you update your AI agent with the latest content from your website. Use this whenever your site content changes so your agent stays accurate. When to use You updated website content Added new pages Removed or fixed outdated information Steps If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Crawling an Entire Website vs Single Page
Last Updated: June 4, 2026This helps you decide how much of your website your AI agent should learn from. Choosing the right option affects how broad or focused your agent’s answers will be. Option 1: Entire site When to use What happens Option 2: This page only When to use What happens Option 3: Entire sitemap When to use What happens Key difference ...
Training Your Agent with Website URLs
Last Updated: June 4, 2026This lets your AI agent learn directly from your website content. It’s useful when you want your agent to answer based on your live pages like pricing, docs, or FAQs. Steps Your URLs will appear under New Train the URLs To make the data usable: Click Refresh Agent After this: Update website content If your website changes: This ensures that the AI...
Adding Files to Train Your AI Agent
Last Updated: June 4, 2026This lets your AI agent learn from documents like PDFs, Word files, and text files. It’s useful when you want your agent to answer based on your internal docs, guides, or FAQs. Steps Your file will appear under New Train the file To make the file usable: Click Refresh Agent After this: Supported formats Important Notes Tips Next,...
How AI Knowledge Training Works in HighEngage
Last Updated: June 4, 2026This explains how your AI learns from your data and uses it to answer users. Understanding this helps you control what your agent knows and improve response accuracy. How it works Your AI only answers from trained data. If data is not trained, it will be ignored. Step 1: Add data Go to Edit → Data Source You can...