Security & Safety
Customizing Rate Limit Messages
Last Updated: June 4, 2026This lets you control what users see when they hit the message limit. A clear message helps avoid confusion and guides users on what to do next. Steps How it works Example “You’re sending messages too quickly. Please wait a moment and try again.” Important Notes Tips Example: “Please wait a few seconds before sending another message.” ...
Setting Chat Request Rate Limits
Last Updated: June 4, 2026This lets you control how many messages a user can send within a certain time. It helps prevent spam, abuse, and excessive usage. Steps How it works Example When to use Important Notes Tips Next, test your chatbot in Preview by sending multiple messages quickly to verify the limit. If you have any questions, concerns, or need...
Enabling Abuse Reporting
Last Updated: June 4, 2026This lets users report inappropriate or abusive messages during a chat. It helps you monitor misuse and keep conversations safe. Steps How it works Important Notes Tips Next, test your chatbot in Preview and check how the report option appears. If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Restricting Chatbot in Allowed Domains
Last Updated: June 4, 2026This lets you control where your chatbot can appear. It ensures that your agent only works on approved websites. Steps How it works Adding multiple domains You can add more than one domain if needed: Important Notes Tips Next, open your website and confirm that the chatbot loads only on the allowed domains. If you have any questions, concerns, or need...