Personalizing Your AI Chatbot
Opening Chat by Default
Last Updated: June 4, 2026This lets your chat widget open automatically when a user lands on your website. It helps you grab attention early and start conversations without waiting for a click. Steps How it works When to use Important Notes Next, open your website and see how the chat appears for first-time visitors. If you have any questions,...
Adding Privacy Policy Links
Last Updated: June 4, 2026This lets you show your privacy or policy link inside the chat. It helps users understand how their data is handled and builds trust. Steps How it appears Important Notes Next, use Embed Preview to confirm the link appears correctly in your chat widget. Adding Privacy Policy Links The Policy URL allows you to link to your organization’s privacy...
Adding Contact Page Links
Last Updated: June 4, 2026This lets you add a contact option inside the chat so users can easily reach you when needed. It’s useful when users want help beyond the chatbot. Steps How it appears Important Notes Next, use Quick Preview to check how the contact option appears in the chat. If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
Customizing Chat Input Placeholder Text
Last Updated: June 4, 2026This lets you set the hint text shown in the chat input box. It guides users on what to type and helps them start the conversation easily. Steps What to write Important Notes Next, use Quick Preview to see how the placeholder appears in the chat. If you have any questions, concerns, or need further clarification, please...
Configuring Supported Languages
Last Updated: June 4, 2026This lets your chatbot support multiple languages so users can interact in their preferred language. It helps you handle a wider audience without creating separate agents. Steps How it works Important Notes Next, use Quick Preview to test your chatbot in different languages. Configuring Supported Languages HighEngage supports multi-language configuration for chatbots. By default: You can: Once configured: ...
Setting Chat Font Size
Last Updated: June 4, 2026This lets you adjust how text appears in your chat widget. Choosing the right size helps improve readability across desktop and mobile. Steps What to consider Choose a size that works well on both desktop and mobile. Important Notes Next, use Quick Preview to check readability before going live. If you have any questions, concerns, or need further clarification, please...
Changing Chat Theme Colours
Last Updated: June 4, 2026This lets you customize how your chat widget looks, so it matches your brand. Good color choices make the chat easier to read and more visually consistent with your website. Steps What to consider Important Notes Next, use Embed Preview to see how your colors look on your website If you have any questions, concerns, or need further clarification,...
Choosing Widget Icons
Last Updated: June 4, 2026This lets you choose the icon users click to open your chat widget. A clear icon makes it easier for users to notice and start a conversation. Steps What to consider Important Notes Next, use Embed Preview to check how the icon looks on your website. If you have any questions, concerns, or need further clarification, please...
Setting the Chat Widget Avatar
Last Updated: June 4, 2026This lets you choose the image shown as your agent in the chat. A clear avatar helps users recognize your brand and makes the chat feel more personal. Steps What to use Important Notes Next, use Quick Preview to see how your avatar appears in the chat. If you have any questions, concerns, or need further clarification,...
Customizing Your Agent Name and Description
Last Updated: June 4, 2026This helps you define how your agent appears to users and what it does. A clear name and description make it easier for users to understand and trust your chatbot. Steps Tips Important Notes Next, use Quick Preview to see how your updated agent appears to users. If you have any questions, concerns, or need further clarification,...