Viewing Captured Leads 

This lets you view and manage all user details collected by your agent. 

It helps you track leads and take follow-up actions. 

Steps  #

1. Go to Contacts  

2. Select your agent from the dropdown  

You’ll see a list of all captured leads. 

What you can view  #

Each contact includes: 

• Name  

• Email  

• Phone Number  

• Country (if available)  

How leads are created  #

Leads are added when users: 

• Submit details during Lead Capture  

• Share information during Human Handover  

Search and filter  #

• Use the search bar to find contacts (name or email)  

• Apply filters:  

1. Name  
2. Email  
3. Phone number  

Export leads  #

1. Click Export  

2. Download your contact list  

Useful for: 

• CRM uploads  

• Sales follow-ups  

• Marketing campaigns  

Important Notes  #

• Each agent has its own contact list  

• Only collected data is shown  

• Data updates automatically after submission  

Next, select a contact or export your list to start your follow-up. 

If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.