Setting Message Character Limits 

This explains how long your messages can be in different parts of your agent setup. 

Knowing these limits helps you avoid errors while saving and keeps responses clear for users. 

Steps  #

1. View your agent in the dashboard 

2. Go to Edit  

3. Open Messages & Notifications  

4. Find Advanced settings 

5. Set your question character limit 

Where limits apply  #

Question character limit  #

• Answer limit: up to 5000 characters  

Where to manage this  #

• Data Source → Q&A → for answers  

• AI Model Settings → Prompt → for system prompt  

• Messages & Notifications → for chat messages  

Important Notes  #

• Exceeding limits will prevent saving  

• Long messages can reduce clarity  

• Short, focused responses work better in chat  

Tips  #

• Break long answers into smaller parts  

• Keep responses clear and direct  

• Avoid unnecessary details  

Next, review your existing messages and adjust them for better readability.

If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.