This applies all your data changes so your AI starts using the latest content.
Without this step, your agent will continue using old or unchanged data.
When to use it #
Click Refresh Agent after you:
- Add files, URLs, or Q&A
- Update or re-crawl content
- Remove any data
What happens on refresh #
When you click Refresh Agent, the system:
- Moves New → Trained
- Removes items in Removed from AI knowledge
- Updates the agent with the latest data
After this, the AI responds using updated content.
Where to find it #
- Go to Edit
- Open Data Source
- Click Refresh Agent
Key rule #
Nothing changes until you click “Refresh Agent”
- New data → not used
- Removed data → still used
- Updates → not applied
Example #
- Add a new FAQ
- It appears under New
- Click Refresh Agent
- It moves to Trained
- AI starts using it
Important Notes #
- Applies to all data sources (File, URL, Q&A, Google Drive)
- Counts toward your usage limits (based on your plan)
- May take a few moments for large data updates
Next, go to Preview and test if your agent is using the latest data.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
