This helps you understand how your data is used by the AI and when changes actually take effect.
It ensures you know exactly what your agent can (and cannot) answer from.
The three data states #
New #
- Data you just added
- Not used by the AI yet
Example: uploaded file, added URL, or created Q&A
Trained #
- Data currently used by the AI
- Available for answering user questions
Only Trained data is used by the AI
Removed #
- Data marked for removal
- Still exists until you apply changes
How data moves between states #
- New → Trained
Happens when you click Refresh Agent
- Trained → Removed
Happens when you delete data
- Removed → Fully removed
Happens after Refresh Agent
Key rule #
Nothing changes until you click “Refresh Agent”
Example flow #
- Upload a file → goes to New
- Click Refresh Agent → moves to Trained
- Delete the file → moves to Removed
- Click Refresh Agent → fully removed from AI
Important Notes #
- AI only uses Trained data
- New and Removed do not affect AI until refresh
- You can restore data from Removed before refreshing
Next, go to Data Source and click Refresh Agent to apply your changes.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
