Customizing Your Agent Name and Description 

This helps you define how your agent appears to users and what it does. 

A clear name and description make it easier for users to understand and trust your chatbot. 

Steps  #

1. Go to your Agent Dashboard  

2. Click Edit  

3. Open Personalization  

4. Update the following:  

• Agent Name 
  The name shown in the chat widget  

• Sub Heading 
  A short label under the name (e.g., Support Assistant)  

• Description 
  A brief explanation of what your agent does  

Tips  #

• Keep the Agent Name simple and clear  

• Use the Sub Heading to define the role (Support, Sales, etc.)  

• Write a short description so users know what to expect  

Important Notes  #

• Agent Name is required  

• Changes reflect instantly in the chat widget  

• Clear naming improves user trust and engagement  

Next, use Quick Preview to see how your updated agent appears to users.

If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.