This explains what you can use during your free trial and where the limits apply.
It helps you test HighEngage without unexpected interruptions.
What’s included in the free trial #
During the trial, you can access core features like:
- Creating and configuring agents
- Adding data (Files, URLs, Q&A)
- Testing conversations
- Using lead capture and basic workflows
Common limits #
Usage (Credits) #
- Limited number of AI messages
- Each response consumes credits based on the model
Data Training #
- Limited Refresh Agent actions
- Controls how often you can update your AI knowledge
Data Upload #
- File size limits (e.g., 3 MB per file)
- May limit total number of uploads
Features #
- Some advanced features may be restricted
- Limits on integrations or automation (based on plan)
What happens when limits are reached #
- AI may stop responding
- Training (Refresh Agent) may be disabled
- Some actions may be blocked until upgrade
How to check your usage #
- Go to Settings
- Open Plan
You’ll see:
- Remaining credits
- Usage limits
- Plan details
Important Notes #
- Limits reset only after upgrading (not during trial)
- All usage counts toward your plan limits
- Trial is meant for testing, not full production use
Tips #
- Use a balanced AI model to save credits
- Avoid unnecessary refresh actions
- Test key flows instead of all scenarios
Next, check your usage in Subscription to see how much of your trial is remaining.
If you have any questions, concerns, or need further clarification, please contact support@highengage.com for assistance.
